Comments on: Loyalty http://www.ridiculouslyextraordinary.com/loyalty/ Freedom + Health + Travel + Life Wed, 04 Jan 2012 18:17:47 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Kelsey http://www.ridiculouslyextraordinary.com/loyalty/comment-page-1/#comment-2849 Kelsey Thu, 04 Feb 2010 16:57:25 +0000 http://www.ridiculouslyextraordinary.com/?p=1181#comment-2849 I think small business owners often behave this way out of fear. Fear that going above and beyond will actually *gasp* make their customers expect a higher level of service than they want to provide (which just goes to further my opinion that services aren't actually about service, they're about making money). Fear that if they give their employees an inch of autonomy that they will take a mile. Fear that someone will actually hold them to their promise to provide quality service. I think small business owners often behave this way out of fear. Fear that going above and beyond will actually *gasp* make their customers expect a higher level of service than they want to provide (which just goes to further my opinion that services aren’t actually about service, they’re about making money). Fear that if they give their employees an inch of autonomy that they will take a mile. Fear that someone will actually hold them to their promise to provide quality service.

]]> By: Karol http://www.ridiculouslyextraordinary.com/loyalty/comment-page-1/#comment-2846 Karol Thu, 04 Feb 2010 15:24:22 +0000 http://www.ridiculouslyextraordinary.com/?p=1181#comment-2846 Kelsey, I have no response to that except "WOW!" haha I wonder what can be done to educate small business owners about this type of thing? Kelsey, I have no response to that except “WOW!” haha I wonder what can be done to educate small business owners about this type of thing?

]]> By: Kelsey http://www.ridiculouslyextraordinary.com/loyalty/comment-page-1/#comment-2845 Kelsey Thu, 04 Feb 2010 15:21:42 +0000 http://www.ridiculouslyextraordinary.com/?p=1181#comment-2845 Haha. Maybe I will after I quit, which will be soon. I can't stand working for a company that essentailly requires that I give poor customer service, as I feel that nobody wins in those situations. My favourite quote from my post: "I explained to my supervisor that this, and all the previous complaints the company had about me, were the result of me providing better service than is required of me, and that I was frustrated that I was essentially being punished for going above and beyond what is required of me. The response? “At UnNamed PetCare, we don’t go above and beyond our services.” Well, I’m glad to know that the mediocrity has been institutionalized!" Haha. Maybe I will after I quit, which will be soon. I can’t stand working for a company that essentailly requires that I give poor customer service, as I feel that nobody wins in those situations.

My favourite quote from my post:

“I explained to my supervisor that this, and all the previous complaints the company had about me, were the result of me providing better service than is required of me, and that I was frustrated that I was essentially being punished for going above and beyond what is required of me. The response? “At UnNamed PetCare, we don’t go above and beyond our services.”

Well, I’m glad to know that the mediocrity has been institutionalized!”

]]> By: Karol http://www.ridiculouslyextraordinary.com/loyalty/comment-page-1/#comment-2840 Karol Thu, 04 Feb 2010 15:13:13 +0000 http://www.ridiculouslyextraordinary.com/?p=1181#comment-2840 Ahh, that sucks about your dog walking company Kelsey! Maybe you should send the owner a link to this article? :) More small business people need to step up their games if they want to grow. Thanks for sharing! Karol Ahh, that sucks about your dog walking company Kelsey! Maybe you should send the owner a link to this article? :) More small business people need to step up their games if they want to grow.

Thanks for sharing!
Karol

]]> By: Kelsey http://www.ridiculouslyextraordinary.com/loyalty/comment-page-1/#comment-2837 Kelsey Thu, 04 Feb 2010 14:50:44 +0000 http://www.ridiculouslyextraordinary.com/?p=1181#comment-2837 I actually wrote a vaguely similar post recently. I work for a dog walking company as a dog walker, and I have seen them lose client after client because they don't empower their employees to go outside the company guidelines at all for a client, even if it means potentially losing that client. It's an idiotic way to run a company, and you hit it on the head with your statement that you had an awesome experience because CSN lets their employees "make things happen". I think that's a key in any business. If you're interested, here's the post in question: http://www.driftingfocus.com/blogs/?p=6288 I actually wrote a vaguely similar post recently. I work for a dog walking company as a dog walker, and I have seen them lose client after client because they don’t empower their employees to go outside the company guidelines at all for a client, even if it means potentially losing that client. It’s an idiotic way to run a company, and you hit it on the head with your statement that you had an awesome experience because CSN lets their employees “make things happen”. I think that’s a key in any business.

If you’re interested, here’s the post in question: http://www.driftingfocus.com/blogs/?p=6288

]]> By: Karol http://www.ridiculouslyextraordinary.com/loyalty/comment-page-1/#comment-2821 Karol Wed, 03 Feb 2010 16:26:14 +0000 http://www.ridiculouslyextraordinary.com/?p=1181#comment-2821 Hey J, Yeah, India is sweet. I'm not sure I would use the worst product with the best customer service over the best product and worst customer service. Actually, I know I wouldn't in most cases. Not that I would use the "best product" though. :) Karol Hey J,

Yeah, India is sweet.

I’m not sure I would use the worst product with the best customer service over the best product and worst customer service. Actually, I know I wouldn’t in most cases. Not that I would use the “best product” though. :)

Karol

]]> By: Karol http://www.ridiculouslyextraordinary.com/loyalty/comment-page-1/#comment-2820 Karol Wed, 03 Feb 2010 16:10:10 +0000 http://www.ridiculouslyextraordinary.com/?p=1181#comment-2820 Thanks Randall! I appreciate that. :) (And I'd like to know what company you're talking about, but I understand that you may not be able to share it.) Thanks Randall! I appreciate that. :) (And I’d like to know what company you’re talking about, but I understand that you may not be able to share it.)

]]> By: J.Scott http://www.ridiculouslyextraordinary.com/loyalty/comment-page-1/#comment-2817 J.Scott Wed, 03 Feb 2010 15:33:54 +0000 http://www.ridiculouslyextraordinary.com/?p=1181#comment-2817 Hi Karol! I am a huge fan of great customer service. I would rather use the worst product with the best customer service behind it than the best product with poor customer service. Any company the give me the level of service you got from Luggage.com is on my "buy from them first" list. Great article. Hope your enjoying India? Hi Karol!
I am a huge fan of great customer service. I would rather use the worst product with the best customer service behind it than the best product with poor customer service. Any company the give me the level of service you got from Luggage.com is on my “buy from them first” list.
Great article. Hope your enjoying India?

]]> By: Richard | RichardShelmerdine.com http://www.ridiculouslyextraordinary.com/loyalty/comment-page-1/#comment-2810 Richard | RichardShelmerdine.com Wed, 03 Feb 2010 09:19:21 +0000 http://www.ridiculouslyextraordinary.com/?p=1181#comment-2810 Everyone loves it when a business is loyal to them. It is so rare nowadays that it can be your unique selling point and rocket you to millions if you want it. Love the picture too, that dog has "loyal eyes" Everyone loves it when a business is loyal to them. It is so rare nowadays that it can be your unique selling point and rocket you to millions if you want it. Love the picture too, that dog has “loyal eyes”

]]> By: Randall http://www.ridiculouslyextraordinary.com/loyalty/comment-page-1/#comment-2806 Randall Wed, 03 Feb 2010 05:07:02 +0000 http://www.ridiculouslyextraordinary.com/?p=1181#comment-2806 I do think bad news travels faster than good, why is that? Just as a person will remain loyal to a company or person who will do them right, we are more likely to buy on the recomendation of a friend! I work at one of the most recognized companies in the world. We have the reputation for excellence and it takes a long time to build and maintain that image in the eye of the public. More is spent on image and building relationships with this company than you would believe! That is why I am loyal to Karol. He delivers good value! thanks I do think bad news travels faster than good, why is that? Just as a person will remain loyal to a company or person who will do them right, we are more likely to buy on the recomendation of a friend! I work at one of the most recognized companies in the world. We have the reputation for excellence and it takes a long time to build and maintain that image in the eye of the public. More is spent on image and building relationships with this company than you would believe! That is why I am loyal to Karol. He delivers good value! thanks

]]>